Business communication / by M.K. Sehgal and Vandana Khetarpal

Includes references and index

Nature and scope of business communication, Channels, networks, forms and dimensions of communication, Oral and written communication, Non-verbal communication, Barriers to communication, Principles of effective business communication, Gateways to communication, Media and modes of communication, Reading skills, Listening skills, Presentation skills;s, Nature and scope of business communication, Negotiation skills, Meeting and conferences, Business letters, Inquiries and replies, Circular, notices, and memos, Report writing, Academic report writing, Interview skills, Job applications and resume writing, Group discussions, Business etiquette, Enriching your vocabulary, Punctuation, Legal aspects ts of business communication Preparing curriculum vitae, Group discussions, Meetings, Negotiations, Effective presentations, Etiquette, Analysis of cases, English for business communication