E-commerce and business communication [CBCS Semester - II]
by Anupam Karmakar and Arunima Rudra
- 6th rev.ed.
- Kolkata Oriental Book Company Pvt. Ltd. 2022
- [15], E129p., B186p. ; 24 cm.
Includes CU Questions 2017 (Hons. and General).
Introduction to e-commerce -- Electronic customer relationship management (e-CRM) and supply chain management -- Digital payment -- Enterprise resource planning (ERP) -- New trends in e-commerce -- Introduction to business communication -- Types of communication -- Tools of communication -- Drafting