000			01860nam a22003017a 4500
020			_a9789351342960 _cRs.725.00
020			_a9351342964
040			_aHCCL
041			_aeng
082			_a658.45 _bLEB
100			_aLesikar, Raymond V.
245			_aBusiness communication _bconnecting in a digital world _cby Raymond V. Lesikar, Marie E. Flatley, Kathryn Rentz, Paula Lentz and Neerja Pande
250			_a13th ed.
260			_aChennai _bMcGraw-Hill Education Pvt. Ltd. _c2015
300			_axxxvii, 772p. _b24cm.
500			_aIncludes appendix and index
505			_aINTRODUCTION Understanding workplace communication Communication across cultures FUNDAMENTALS OF BUSINESS WRITING Adapting your words to your readers Constructing clear sentences and paragraphs Writing for a positive effect BASIC PATTERN OF BUSINESS MESSAGES Choosing the best process and form Getting to the point in good news and Neutral messages Maintaining goodwill in bad news messages Making your case with persuasive messages and proposals Conducting a winning job campaign FUNDAMENTALS OF REPORT WRITING Preparing informative and influential business reports Choosing the right type of report Conducting research for decision makers Using visual to make your point ORAL FORMS OF BUSINESS COMMUNICATION Communicating effectively in meetings and conversations Delivering oral reports and business speechless ELEMENTS OF PROFESSIONALISM: TECHNOLOGICAL PROFICIENCY AND CORRECTNESS Leveraging technology for better writing Conveying professionalism through correctness
650			_aCOMMERCE
650			_aCOMMUNICATION IN ORGANISATION
700			_aFlatley, Marie E.
700			_aRentz, Kathryn
700			_aLentz, Paula
700			_aPande, Neerja
942			_cBK
999			_c4866 _d4866