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Services marketing / by Vasanti Venugopal and Raghu V.N.

By: Venugopal, Vasanti.
Contributor(s): V.N. Raghu.
Material type: TextTextPublisher: Mumbai : Himalaya Publishing House, 2001.Description: 321p. 24cm.ISBN: 9789350515068.Subject(s): Marketing | Services marketing | Services marketing--IndiaDDC classification: 658.8 V569R
Contents:
Services marketing, Classification of services, Services marketing management, Strategic planning, Managing demand and supply, Consumers in service industry, Service marketing mix, Service product, Pricing in services, Service promotion, Place in service, People in services, Service process, Physical evidence, Organising for service marketing, Marketing strategy in services, Managing service quality, Managing service competition, Globalisation of services, Marketing of services.
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Holdings
Item type Current library Call number Status Date due Barcode
Books Books HCC Central Library General Stacks 658.91 V569R (Browse shelf(Opens below)) Available c14336
Books Books HCC Central Library General Stacks 658.91 V569R (Browse shelf(Opens below)) Available c14337
Books Books HCC Central Library General Stacks 658.8 V569R (Browse shelf(Opens below)) Available c14338
Books Books HCC Central Library General Stacks 658.8 V569R (Browse shelf(Opens below)) Available c14339
Books Books HCC Central Library General Stacks 658.8 V569R (Browse shelf(Opens below)) Available c14340

Includes index, references

Services marketing, Classification of services, Services marketing management, Strategic planning, Managing demand and supply, Consumers in service industry, Service marketing mix, Service product, Pricing in services, Service promotion, Place in service, People in services, Service process, Physical evidence, Organising for service marketing, Marketing strategy in services, Managing service quality, Managing service competition, Globalisation of services, Marketing of services.

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